Refund Policy

Last Updated: January 2025

1. Payment Terms

For residential projects, we typically require a deposit before work begins. The remaining balance is due upon completion of the work. For larger commercial projects, payment schedules are outlined in the individual service agreement.

Residential Payment Structure:

• Deposit: 30-50% upon starting the project
• Final Payment: Due upon completion, before equipment departure

2. Cancellation Policy

If you need to cancel a scheduled project:

• More than 7 days before start date: Full refund of deposit
• 3-7 days before start date: 50% refund of deposit (covers scheduling costs)
• Less than 3 days before start date: Deposit non-refundable

3. Satisfaction Guarantee

We stand behind our workmanship. If you have concerns about the completed work, we ask that you notify us within 48 hours of project completion. We will arrange a site visit to assess any issues and determine appropriate resolution.

For residential projects, we offer a 1-year warranty on our installation workmanship, covering defects directly resulting from our work. This warranty does not cover damage caused by third parties, natural wear, or failure to follow maintenance recommendations.

4. Change Orders

If scope changes are needed during the project, we will provide a written change order with updated pricing for your approval before proceeding with additional work. Changes may affect project timeline.

5. Material Guarantees

Materials used in our projects (asphalt, aggregate base, sealants) are covered by their respective manufacturer warranties where applicable. We will provide documentation of material warranties upon request.

6. Disputes

If a dispute arises regarding our services or payment, we encourage direct communication to resolve the matter. Should formal resolution be necessary, disputes will be handled in accordance with Alabama state law.

7. Contact Us

Questions about this Refund Policy should be directed to:

Butler Contractors
734 U.S. 31, Warrior, AL 35180
Phone: (205) 647-8000
Email: holdengreer@pavebutlers.me